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Job opening in my group.
http://www.boiseidahojobs.com/job_vi...ml?jobid=18355

Level II Help Desk Engineer (Cisco and Microsoft)CompuNet, Inc. is
a rising leader in selling and deploying Cisco Systems Voice & Data
networking solutions, supporting companies of all sizes in their
planning, design & implementation of Cisco’s Advanced Technology
Solutions. We excel, as well, in our consulting and implementation
of Citrix, Microsoft and VMWare solutions, offering senior
engineering resources to ensure successful planning and deployment.
CompuNet, Inc. is currently looking for a Help Desk Technician for
our Meridian office. The successful candidate will join a staff of
talented engineers that build and support data and VOIP networks and
will serve its customers providing tier 1, 2 and 3 support services
to multiple clients with many different types of platforms via phone
and remote administration.

Essential Job Functions
• Responsible for troubleshooting and assessing software and hardware
problems.
• Responsible for reporting results, following escalation process,
and dispatching issues to the proper channels.
• Answer, evaluate, and prioritize incoming telephone, voice mail,
e-mail, and in-person requests for assistance from end-users and
co-workers experiencing problems with hardware, software,
networking, and other computer-related technologies.
• Handle problem recognition, research, isolation, resolution,
dispatch and follow-up for routine end-user problems, escalating
more complex problems and/or outages to the manager and/or
information technology, and all appropriate channels.
• Monitors and escalates alerts.
• Proficiency in Microsoft Active Directory administration.
• Working knowledge of PC desktop software and applications
including:
- Windows Server 2003, Server 2008, 95, 98, 2000 and XP Pro,
Office 2000, Office 2003 and Exchange and SQL.
• Ability to create clear and usable documentation for all tasks
performed in the position.
• Strong organizational, problem solving skills and attention to
detail and excellent follow-up.
• Comfortable with team-based work structure; ability to demonstrate
flexibility on the job.
• Demonstrates initiative, is conscientious and provides complete
follow-through on areas of responsibility.
• Cisco Call Manager, Unity, IPTelephony.
• Cisco networking experience required.
• MCP/MSCE/CCNA/CCNP desired.
• VoIP and IP telephony experience required.
• Wireless a plus.
• The ideal candidate will have four years prior Help Desk support
experience.

Just Jeff

Months later but did you ever fill the opening? This is my line of work so I am wondering if the area for work. like they have more qualified people then openings