My Vortex Experience

r1bran · 07-23-2010, 03:53 PM

So I broke the shift arm on my R1 because of a combination of me pushing the shifter and the inferior stock cast aluminum piece not being strong enough. I have the fully adjustable rearsets. The kit comes with everything that you will need except they want you to use the factory shift arm.
I called technical support and talked to a cool guy Adam that explained they have been going back and forth with Yamama trying to get them to beef up the arm. Apparently recently they found this to be futile and designed their own billet aluminum (matching black

) arm. The problem is that the piece is 70.00. Well when I pay 400.00 for a place to put my feet, the thought of spending another 70.00 pisses me off. For this price it should come with all the moving parts and potental parts that could wear or break should be fabricated by Vortex to ensure and endure whatever a rider could put it through. Vortex makes RACING parts for ##### sake. I called and asked for a manager. I get yet another cool dude named John. I told him my story and he said he would run it by his manager and see what, if anything would be done. I get a call back 10 min later and was offered there sponsorship which gave me 40% off. I couldnt get my credit card out fast enough

Long story short.. Vortex makes a great product. In this case their product inadvertently by design, applied too much pressure to a cast aluminum piece that wasn't designed to take that much force to begin with. Thats not Vortex's fault that the stock pieces cant hold up the demand that a racer needs to get out of their machine. I was expecting to hear something to that effect when my call was returned. Instead, they looked at it from a consumers standpoint and thought well sh!t, its not our fault but we can do one of two things....

Be corprate jerks and apologize for the situatuion and explain why they are not responsible and direct me to my warranty paperwork and citing all the many ways that they are covered and I am screwed. After hanging up from that call I would be in the garage removing everthing Vortex from my bike to list on ebay withinin 10 min of said phonecall

OR

They make a part to eliminate the issue and we can give this dude 40% off of it and ensure a loyal lifetime customer that will tell everyone that he knows how Vortex did right by him. Simple concept RARELY put into motion by corporations!

Anyways I was blown away that they wanted to help me, treated me with respect the whole time. The smart thing to do for all parties involved, they sent me away with a smile on my face and my part in the mail. They walk away with my money in their pocket. In my opinion....Thats how business should be done

Ryan@IdahoSportBikes · 07-23-2010, 04:05 PM

I love Vortex!!!

They sponsored me for a number of years & were always very nice. I've heard lots of great things about their products too.

RedStar · 07-23-2010, 04:17 PM

That's fantastic news man. Glad you will get your bike fixed soon.

So are you going to be rocking a shitload of vortex parts now? I mean you gotta take advantage of that 40%?

r1bran · 07-23-2010, 09:33 PM

Quote:

Originally Posted by RedStar

That's fantastic news man. Glad you will get your bike fixed soon.

So are you going to be rocking a ###tload of vortex parts now? I mean you gotta take advantage of that 40%?

I'm pretty sure that was a 1 time deal! Lol

shaner · 07-23-2010, 10:09 PM

A few years ago I ordered a Vortex sprocket for the Gixxer and long story short, they didn't ship it out for whatever reason. After a week I called them up only expecting them to simply see where it was and ship it out. The guy was super cool and immediately offered me free overnight shipping and 20% off my next order. So yeah, they definately know how to take care of their customers.

Pimpit · 07-24-2010, 03:32 AM

Hmm I seem to be using alot of vorteck lately,i need to find one of these good deals before my next parts order

packer71 · 07-26-2010, 09:17 AM

Very nice write-up Bran. Good to hear you are going to get the R1 back on the streets.

Cider · 07-27-2010, 03:36 PM

Edit: guess I responded to a post that doesn't exist any more.

mxroostin · 07-28-2010, 08:55 AM

I will also jump on the Vortex Band wagon...

I have gotten several things from them and each and every time I have to deal with them they are super kewl and always willing to go that extra mile...

Now focus on my swinging watch...You are feeling relaxed...1....2....3.......

Buy Vortex...Buy Vortex...

07-23-2010, 03:53 PM	#1
r1bran Joined: May 2009 From: NAMPA Posts: 1,686 I Ride: 2007 YZFR1	My Vortex Experience So I broke the shift arm on my R1 because of a combination of me pushing the shifter and the inferior stock cast aluminum piece not being strong enough. I have the fully adjustable rearsets. The kit comes with everything that you will need except they want you to use the factory shift arm. I called technical support and talked to a cool guy Adam that explained they have been going back and forth with Yamama trying to get them to beef up the arm. Apparently recently they found this to be futile and designed their own billet aluminum (matching black) arm. The problem is that the piece is 70.00. Well when I pay 400.00 for a place to put my feet, the thought of spending another 70.00 pisses me off. For this price it should come with all the moving parts and potental parts that could wear or break should be fabricated by Vortex to ensure and endure whatever a rider could put it through. Vortex makes RACING parts for ##### sake. I called and asked for a manager. I get yet another cool dude named John. I told him my story and he said he would run it by his manager and see what, if anything would be done. I get a call back 10 min later and was offered there sponsorship which gave me 40% off. I couldnt get my credit card out fast enough Long story short.. Vortex makes a great product. In this case their product inadvertently by design, applied too much pressure to a cast aluminum piece that wasn't designed to take that much force to begin with. Thats not Vortex's fault that the stock pieces cant hold up the demand that a racer needs to get out of their machine. I was expecting to hear something to that effect when my call was returned. Instead, they looked at it from a consumers standpoint and thought well sh!t, its not our fault but we can do one of two things.... Be corprate jerks and apologize for the situatuion and explain why they are not responsible and direct me to my warranty paperwork and citing all the many ways that they are covered and I am screwed. After hanging up from that call I would be in the garage removing everthing Vortex from my bike to list on ebay withinin 10 min of said phonecall OR They make a part to eliminate the issue and we can give this dude 40% off of it and ensure a loyal lifetime customer that will tell everyone that he knows how Vortex did right by him. Simple concept RARELY put into motion by corporations! Anyways I was blown away that they wanted to help me, treated me with respect the whole time. The smart thing to do for all parties involved, they sent me away with a smile on my face and my part in the mail. They walk away with my money in their pocket. In my opinion....Thats how business should be done

07-27-2010, 03:36 PM	#8
Cider Senior Member Joined: May 2006 Posts: 2,349	Edit: guess I responded to a post that doesn't exist any more. Last edited by Cider; 07-27-2010 at 03:48 PM.

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07-23-2010, 04:05 PM	#2
Ryan@IdahoSportBikes Senior Member Joined: Jun 2006 From: Boise Posts: 3,025 I Ride: R6	I love Vortex!!! They sponsored me for a number of years & were always very nice. I've heard lots of great things about their products too.

07-23-2010, 04:17 PM	#3
RedStar Senior Member Joined: Apr 2010 From: Atlanta GA Posts: 1,109 I Ride: 3 Stunt Bikes	That's fantastic news man. Glad you will get your bike fixed soon. So are you going to be rocking a shitload of vortex parts now? I mean you gotta take advantage of that 40%?

07-23-2010, 10:09 PM	#5
shaner Senior Member Joined: May 2008 From: The Hood Posts: 3,418 I Ride: ...............	A few years ago I ordered a Vortex sprocket for the Gixxer and long story short, they didn't ship it out for whatever reason. After a week I called them up only expecting them to simply see where it was and ship it out. The guy was super cool and immediately offered me free overnight shipping and 20% off my next order. So yeah, they definately know how to take care of their customers.

07-24-2010, 03:32 AM	#6
Pimpit Senior Member Joined: Jul 2008 From: Nampa, Id Posts: 4,137 I Ride: 06 GSX-R1000, 01 Yammy V-Turd 650, and 1979 Honda CM 185 Twin Star putt putt project	Hmm I seem to be using alot of vorteck lately,i need to find one of these good deals before my next parts order

07-26-2010, 09:17 AM	#7
packer71 Senior Member Joined: Oct 2007 From: Meridian Posts: 490	Very nice write-up Bran. Good to hear you are going to get the R1 back on the streets.

07-28-2010, 08:55 AM	#9
mxroostin Senior Member Joined: Jun 2007 From: Meridian Posts: 1,079 I Ride: CBR 1000 RR	I will also jump on the Vortex Band wagon... I have gotten several things from them and each and every time I have to deal with them they are super kewl and always willing to go that extra mile... Now focus on my swinging watch...You are feeling relaxed...1....2....3....... Buy Vortex...Buy Vortex...